Shipping policy

  • Your order is delivered in a safe and resistant double box, specially made for mail order. 
  • We exclusively relying on private partner companies to handle the delivery of your custom neon sign. Using DHL, Fedex or UPS depending on the country. We select the most optimized shipping company for your product to arrive fast and safe.
  • We can provide a Tracking Number upon request for you to be able to track your neon as well as scheduling the delivery. 
  • Once your neon is shipped you can contact the delivery company at will to get updates and any pieces of information you need. Our support Team remains available to bring assistance. 
  • For small items like Sneaker Led Lights or Mini Neons we are using the USPS Post with Tracking Number.
  • We usually dispatch orders with 24-48 Hours after receiving full payment of your order. 
  • Overview of the delivery time lapse:
    • With DHL/UPS: it takes about 2 to 4 business days for your parcel to arrive at your location starting from the day you receive your shipping confirmation email (Tracking Number).
    • With USPS Post: it takes about 10-14 business days from the day you receive your shipping confirmation email. However, some countries can require a longer time to process the good. We noticed that Italy, Spain, Portugal, Mexico, UAE could take up to 20-25 days. You can contact us if your order, shipped by USA Post, hasn't been received within the 30 days. We will support solving the possible matter with the carrier company. 
  • All our shipments come with online a tracking number that you will receive once your order is dispatched. You can also email us to receive your Tracking Number. 
  • Orders will only be shipped to the shipping address provided in your account. Please make sure your address is correct.
  • Phone number is required for the shipping company to contact you once your delivery is on its way and schedule the delivery. Your neon is on the way! 

CUSTOM

  • Customers are responsible for any custom duties or import duties resulting from the shipping of their neons. We do our best to protect global customers from incurring additional fees. We can provide an estimation though according to our experience. Unfortunately, we have no control over these charges. 
  • Customers take full liability for all postal charges, return shipment costs and resend shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.
  • Delivery Standard excludes day of posting and time spent on customs clearance.

TRACKING

  • Online tracking number will be provided to all international customers to track the delivery status after parcels are being posted, make sure your email address is correct in order to receive your tracking number.