Thank you for choosing our neon signs! We are committed to providing you with high-quality products and exceptional customer service. In the rare event that you need to return or exchange a neon sign, please carefully review our return policy outlined below.
1. Eligibility for Returns and Exchanges:
- You may return or exchange a neon sign within 30 days from the date of delivery.
- The neon sign must be in its original condition, unused, and undamaged.
- All original packaging, accessories, and included components must be returned with the product.
- Customized or personalized neon signs are not eligible for returns or exchanges unless they arrive damaged or defective.
2. Initiation of Return or Exchange:
- To initiate a return or exchange, please contact our customer support team at [customer support email or phone number] within the 30-day period.
- Provide your order number, a description of the issue, and photographic evidence if applicable.
- Our customer support team will guide you through the return or exchange process and provide you with a Return Merchandise Authorization (RMA) number.
3. Return Shipping:
- The customer is responsible for the cost of return shipping, unless the return is due to a damaged or defective product.
- We recommend using a trackable shipping method to ensure the safe return of the product.
- The returned product must be securely packaged to prevent damage during transit.
4. Inspection and Processing:
- Once we receive the returned neon sign, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the product is in acceptable condition, we will process the refund or exchange within 7 business days.
- Refunds will be issued to the original payment method used during purchase.
5. Refunds:
- Refunds will include the cost of the product minus any applicable restocking fees (if applicable) and the initial shipping charges.
- Please allow 7 business days for the refunded amount to reflect in your account, depending on your bank or credit card issuer.
6. Damaged or Defective Items:
- If you receive a damaged or defective neon sign, please contact us within 7 days of delivery.
- Provide photographic evidence of the damage or defect, and we will arrange for a replacement or refund.
7. Non-Returnable Items:
- Gift cards, promotional items, and items not in their original condition are not eligible for returns.
Please feel free to reach out to our customer support team with any questions or concerns regarding our return policy. We are here to assist you and ensure your satisfaction with our neon signs.
Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy information.
Mail: Support@vinacustom.com
Main Address: 304 S. Jones Blvd #8678, Las Vegas, NV 89107, United States
HongKong Office: Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721-725 Nathan Road, Kowloon, Hong Kong
Vietnam Office: 3A 29/279 Linh Nam, Vinh Hung, Hoang Mai, Ha Noi, Viet Nam
